Do It Tennis Company Policies
Do It Tennis accepts the following forms of payment:
- American Express
- DIT Gift Certificate
- Purchase Order (call in only)
Free FedEx Ground shipping, on Orders Over $49.99 *Some restrictions apply
Enjoy free FedEx Ground shipping, on Orders Over $49.99* anywhere in the Continental U.S. *Some Restrictions Apply
*Products ineligible for the free shipping promo include court equipment, tennis ball cases, tennis tubes, ball hoppers and ball baskets, stringing machines, posters, Ace Authentic collectibles, the Hit-A-Way Pole and select other items. All other products qualify.
Shipping Methods within the United States
|Shipping Method:||When in-stock items will arrive:|
|USPS Priority Mail||2-3 business days (Monday through Saturday, do not count Sundays)|
|USPS Express Mail||1-2 Days (Monday through Saturday, do not count Sundays)|
|FedEx Ground||5-7 business days (Monday through Friday, do not count weekends)|
|FedEx 3-Day Express Saver||Orders placed by 3 PM (PST) will be delivered in 3 business days.|
|FedEx 2-Day Express||Orders placed by 3 PM (PST) will be delivered in 2 business days.|
|FedEx Next Day Air||Available to most destinations. Orders placed by 3 PM (PST) will be delivered by the end of the following business day.|
When completing your order, you’ll have the option to ship items to one or multiple addresses. Delivery charges are based on the total merchandise shipped to each address.
Your final shipping cost will be calculated automatically at check-out.
The following should give you an idea of the APPROXIMATE shipping charges. Actual charges may vary depending on order weight and destination.
|Shipping Method:||Approximate Shipping Cost:|
|FedEx Ground||$6.75 (tennis balls cases $7.75 per case) for all shipments within the continental United States up to 3 pounds (one racquet).|
|FedEx 3-Day Express Saver||$10 for all shipments within the continental United States up to 3 pounds (one racquet).|
|FedEx 2-Day Express||$15 for all shipments within the continental United States up to 3 pounds (one racquet).|
|FedEx Next Day Air||$25 for all shipments within the continental United States up to 3 pounds (one racquet).|
Saturday Delivery is available as well for $35.00 (this is a next day service and these orders are shipped on Friday only).
Shipping to Hawaii, Alaska and Puerto Rico
Orders going to Hawaii, Alaska or Puerto Rico can be shipped FedEx Ground, FedEx 2-Day Air or FedEx Next Day Air. Please be aware that the cost will be slightly higher than the shipment prices for the continental U.S.
Shipping to APOs and FPOs
Orders shipped to APO or FPO addresses will ship via USPS Parcel Post. The shipping cost is approximately $10 (depending on the weight of the order). Delivery time is 7-10 business days.
Please see the details on the International Orders Page.
*Products ineligible for the free shipping promo include all court equipment, backboards, tennis balls, tennis tubes, ball hoppers and ball baskets, stringing machines and select larger items. All other products qualify. Can not be combined with any other promotion or discount.
FREE return shipping on all orders over $49.99 -anywhere in the Continental U.S.
- Free shipping offer does not include court equipment, backboards, tennis balls, tennis tubes, ball hoppers, ball baskets, stringing machines, cases of tennis balls and select larger items.
- Offer cannot be combined with any other promotion, discount, price match or prior purchase.
Free Return Shipping
- Most orders qualify for free returns. Defective items or items that were sent in error will always warrant free return shipping. We will provide either FedEx or USPS Prepaid Label.
- Shoes and non-sale apparel items qualify for free return shipping, as long as they are returned within 60 of purchase and in original condition. See below for additional guidelines.
- Please call 866-900-3648 or email email@example.com to see if your order qualifies for a FREE return. Phone calls are subject to regular business hours and we respond to emails in the order they were received. Please be sure to include your order number and any photographs you think necessary to help complete your return.
GENERAL RETURN INFO
- WE DO NOT ACCEPT USED OR WORN MERCHANDISE
- All returns must be postmarked within 60 days from the day order was received.
- Any item(s) that are returned past the 60-day window WILL NOT BE ACCEPTED.
- Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.
- Court equipment is subject to a 15% re-stocking fee.
- SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER’S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If a shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
- Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.
- RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
- Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string. Even if the racquet ordered comes with a FREE string option, the cost of the string selected will be deducted from the refund. If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
- All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks, but may take longer due to the manufacturer’s availability.
- If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-9435
- APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
- If an item is marked as CLOSEOUT, ALL SALES ARE FINAL and the item does not qualify for a refund or an exchange.
- Tennis bags qualify for free return shipping when there is an order fulfillment error or the bag shows a defect.
- Bag must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.
International Shipping & FAQ
Whether you live in Helsinki, Hong Kong or Helsingborg, Do It Tennis can deliver the goods! We offer US Postal Service Priority Mail International, Global Express Mail and Fed Ex International Options. The shipping costs are based on country and the weight and size of the package. Typical standard international delivery times are 7-10 business days. Express delivery times are typically 3-5 business days.
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Do It Tennis merchandise and shipping charges. If you have any questions about international orders, please e-mail us at info @ doittennis.com or call (760) 630-0638.
If any international order is refused upon delivery for any reason, Do It Tennis will bill all customs and duty charges to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.
Order form is in Adobe Acrobat PDF format.
Frequently Asked Questions:
What credit card information is required to process my order?
Do It Tennis utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Do It Tennis to protect, you, the cardholder, and Do It Tennis from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.
- Name, Address, and Phone Number of the bank issuing your credit card
- A copy of your credit card billing statement
- A copy of your personal identification card or drivers license
Additional information may be required.
Will I have to pay any taxes or import duties?
There are no U.S. taxes. However, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
What happens if I refuse or abandon my order?
Do It Tennis cannot issue credit for international packages which are refused or abandoned.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.
Terms and Conditions
Acceptance of Agreement.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
Products and names mentioned on the Site may be trademarks of their respective owners.
Limited Right to Use.
The accessing, viewing, browsing, printing, or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. Any other use is prohibited without our prior, express permission. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use except with our prior, express permission. You agree that all of your use of this Site will comply with applicable laws.
Editing, Deleting and Modification.
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.
You agree to indemnify, defend and hold us and our directors, officers, staff, contractors, advertisers, product and service providers, and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable.
Disclaimer and Limits.
THE INFORMATION FROM OR THROUGH THE SITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE DISCLAIMED TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT AS OTHERWISE REQUIRED BY LAW. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. WE DO NOT PROVIDE LEGAL ADVICE NOR DO WE ENTER INTO ANY ATTORNEY-CLIENT RELATIONSHIP. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN AN ELECTRONIC FILE CONTAINING THE FORM OR DOCUMENT IS DISCLAIMED. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. You represent that if you are purchasing something from us that (i) any credit information that you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices including any applicable taxes. OUR MAXIMUM LIABILITY TO YOU UNDER ALL CIRCUMSTANCES WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR ANY GOODS, SERVICES OR INFORMATION ON THIS SITE.
Use of Information.
We will not be required to treat any remarks, suggestions, ideas, graphics, material or other information communicated by you to us through the Site (collectively, the “Submission”) as confidential, and we will not be liable for any ideas (including without limitation, product, service or advertising ideas), and we will not incur any liability as a result of any similarities that may appear in our future products, services or operations. Without limitation, you hereby grant us with a perpetual, exclusive, unrestricted, non-revocable, royalty-free license to use, print, publish, sell, copy, distribute, make derivative works of, and license others to use each Submission in any form or medium, now or hereafter existing, or in any language during the full term of the copyright therein and throughout the world. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. Such use of the Submission by us may include, but shall not be limited to, posting or removing it from our blogs at our discretion. You acknowledge that you are responsible for whatever Submission you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, and originality.
We may allow access to or advertise third-party product or service providers (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION, SERVICE OR PRODUCT APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
Third-Party Merchant Policies.
All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
You represent and warrant that if you are purchasing something from us or from Merchants on third party sites that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.
Links to Other Web Sites.
The Site contains links to other web sites. WE ARE NOT RESPONSIBLE FOR THE CONTENT, ACCURACY OR OPINIONS EXPRESSED IN OR THE PRODUCTS OR SERVICE PROVIDED ON SUCH WEB SITES, AND SUCH WEB SITES ARE NOT INVESTIGATED, MONITORED OR CHECKED FOR ACCURACY OR COMPLETENESS BY US. Inclusion of any linked web site on our Site does not imply approval or endorsement of the linked web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
Notice and Procedure for Making Claims of Copyright or Other Intellectual Property Infringement.
National Retail Federation respects the intellectual property of others and takes the protection of copyrights and all other intellectual property very seriously, and we ask our users to do the same. We therefore employ measures to prevent copyright and other intellectual property infringement on the Site. Pursuant to Title 17, United States Code, Section 512(c)(2), if you believe that your work has been copied in a way that constitutes copyright or other intellectual property infringement, please send a written notification of the claimed copyright or other intellectual property infringement to the following Designated Agent:
National Retail Federation
325 7th Street, N.W., Suite 1100, Washington D.C. 20004
Fax: (202) 737-2849
Under Title 17, United States Code, Section 512(c)(3)(A), to be effective the notification must include substantially the following information:
• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
• Identification of the copyrighted work or other intellectual property that you claim has been infringed, or if multiple copyrighted works or other intellectual property on the Site are covered by the notice, a representative list of such works;
• Identification of the material that you claim is infringing or you claim is the subject of infringing activity and that should be removed or access to which should be disabled, and information reasonably sufficient to permit us to locate the material;
• Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number and email address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law; and
• A statement by you that the notification is accurate, and under penalty of perjury, that you are the copyright or other intellectual property owner or authorized to act on the copyright or other intellectual property owner’s behalf.
Proposed Product and Service Offerings.
All descriptions of proposed products and services are based on assumptions subject to change and you should not rely on the availability or functionality of products or services until they are actually offered on the Site. We reserve the right in our sole discretion to determine how any products and services will be offered and awarded. This determination includes, without limitation, the scope, nature and timing of all such offers and awards.
Information and Press Releases.
THE SITE CONTAINS INFORMATION AND PRESS RELEASES ABOUT US. WHILE THIS INFORMATION WAS BELIEVED TO BE ACCURATE AS OF THE DATE PREPARED, WE DISCLAIM ANY DUTY OR OBLIGATION TO UPDATE THIS INFORMATION OR ANY PRESS RELEASES. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.
The headings in this Agreement are for convenience of reference only and shall not limit or otherwise affect the meaning hereof. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. This Agreement is the complete agreement and supersedes all prior or contemporaneous understandings, negotiations and communication, whether oral or written, with respect to the subject matter hereof. Only NRF may modify this Agreement, and it may make modifications at any time. Modifications will be in effect upon posting to the Site. This Agreement shall for all purposes be governed and construed in accordance with the law of the District of Columbia without regard to its choice-of-law rules, and any disputes will be resolved in the courts of the District of Columbia or through dispute resolution proceedings held in Washington, D.C.
We respect your privacy rights. Any information gathered on this site will be kept strictly confidential. Do It Tennis does not sell, rent, loan, trade, lease or otherwise transfer any personal information collected on our website or over the phone, including forms or e-mail lists, to any third party. We will treat any information you provide as confidential information and will not disclose it to any third party.
Information collected on our web site:
Information is collected as part of the sign up process and consists of the following information: Name, e-mail address, physical address and country.
Privacy of Our E-mail Lists:
Do It Tennis maintains e-mail lists, but only of those individuals that have specifically opted to receive updates and other information from Do It Tennis. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our list server software to refuse to divulge the e-mail addresses of our list subscribers to anyone but authorized Do It Tennis staff, including other list subscribers.
If you send us e-mail with a question or comment, we will use your e-mail address only to respond to you. We will store your e-mail, e-mail address, and a copy of our response for archival purposes only. We will archive such information only for the length of time necessary to fulfill these archival purposes. At the conclusion of such time, we will delete such archived information.
Correction and Update Policy:
Please send us an e-mail at info @ doittennis.com to ask us for any information we may have collected about you during your visits to our site. You may also use that address to correct and/or update information that we may have on file.
If you wish to completely delete any personal information you submitted to Do It Tennis, you may do so by contacting us at info @ doittennis.com. We will notify you of our receipt of your request. We will use commercially reasonable efforts to functionally delete all such information from our database within five working days from the date of the receipt of your request. Please note that it may be impossible to delete a user’s entry without some residual information because of backups and records of deletions.