Refund policy

FREE return shipping on orders over $75* -anywhere in the Continental U.S.

  • Free shipping offer does not include court equipment, backboards, tennis balls, tennis tubes, ball hoppers, ball baskets, stringing machines, cases of tennis balls and select larger items.
  • Offer cannot be combined with any other promotion, discount, price match or prior purchase.

Free Return Shipping

  • Most orders qualify for free returns. Defective items or items that were sent in error will always warrant free return shipping. We will provide either FedEx or USPS Prepaid Label.
  • Shoes and non-sale apparel items qualify for free return shipping, as long as they are returned within 60 of purchase and in original condition. See below for additional guidelines.
  • Please call 866-900-3648 or email customerservice@doittennis.com to see if your order qualifies for a FREE return. Phone calls are subject to regular business hours and we respond to emails in the order they were received. Please be sure to include your order number and any photographs you think necessary to help complete your return.

GENERAL RETURN INFO

  • WE DO NOT ACCEPT USED OR WORN MERCHANDISE
  • All returns must be postmarked within 60 days from the day order was received.
  • Any item(s) that are returned past the 60-day window WILL NOT BE ACCEPTED.
  • Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.
  • Court equipment is subject to a 15% re-stocking fee.
  • Non-Court Equipment orders over $400 will be subject to a 5% restocking fee and will be responsible for the cost of the return label.

SHOE RETURNS

  • SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER’S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If a shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
  • Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.

RACQUET RETURNS

  • RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
  • Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string. Even if the racquet ordered comes with a FREE string option, the cost of the string selected will be deducted from the refund. If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
  • All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
  • Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks, but may take longer due to the manufacturer’s availability.
  • If you are experiencing issues with a Babolat Play racquet please visit http://en.babolatplay.com/ or call 1-877-316-9435

APPAREL RETURNS

  • APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
  • If an item is marked as CLOSEOUT, ALL SALES ARE FINAL and the item does not qualify for a refund or an exchange.

BAG RETURNS

  • Tennis bags qualify for free return shipping when there is an order fulfillment error or the bag shows a defect.
  • Bag must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.