Shipping policy
Shipping Policy
Free FedEx Ground shipping, on Orders Over $49.99 *Some restrictions apply
Enjoy free FedEx Ground shipping, on Orders Over $49.99* anywhere in the Continental U.S. *Some Restrictions Apply
*Products ineligible for the free shipping promo include court equipment, tennis ball cases, tennis tubes, ball hoppers and ball baskets, stringing machines, posters, Ace Authentic collectibles, the Hit-A-Way Pole and select other items. All other products qualify.
Shipping Methods within the United States
| Shipping Method: | When in-stock items will arrive: |
|---|---|
| USPS Priority Mail | 2-3 business days (Monday through Saturday, do not count Sundays) |
| USPS Express Mail | 1-2 Days (Monday through Saturday, do not count Sundays) |
| FedEx Ground | 5-7 business days (Monday through Friday, do not count weekends) |
| FedEx 3-Day Express Saver | Orders placed by 3 PM (PST) will be delivered in 3 business days. |
| FedEx 2-Day Express | Orders placed by 3 PM (PST) will be delivered in 2 business days. |
| FedEx Next Day Air | Available to most destinations. Orders placed by 3 PM (PST) will be delivered by the end of the following business day. |
Delivery Charges
When completing your order, you’ll have the option to ship items to one or multiple addresses. Delivery charges are based on the total merchandise shipped to each address.
Your final shipping cost will be calculated automatically at check-out.
The following should give you an idea of the APPROXIMATE shipping charges. Actual charges may vary depending on order weight and destination.
| Shipping Method: | Approximate Shipping Cost: |
|---|---|
| FedEx Ground | $6.75 (tennis balls cases $7.75 per case) for all shipments within the continental United States up to 3 pounds (one racquet). |
| FedEx 3-Day Express Saver | $10 for all shipments within the continental United States up to 3 pounds (one racquet). |
| FedEx 2-Day Express | $15 for all shipments within the continental United States up to 3 pounds (one racquet). |
| FedEx Next Day Air | $25 for all shipments within the continental United States up to 3 pounds (one racquet). |
Saturday Delivery is available as well for $35.00 (this is a next day service and these orders are shipped on Friday only).
Shipping to Hawaii, Alaska and Puerto Rico
Orders going to Hawaii, Alaska or Puerto Rico can be shipped FedEx Ground, FedEx 2-Day Air or FedEx Next Day Air. Please be aware that the cost will be slightly higher than the shipment prices for the continental U.S.
Shipping to APOs and FPOs
Orders shipped to APO or FPO addresses will ship via USPS Parcel Post. The shipping cost is approximately $10 (depending on the weight of the order). Delivery time is 7-10 business days.
*Products ineligible for the free shipping promo include all court equipment, backboards, tennis balls, tennis tubes, ball hoppers and ball baskets, stringing machines and select larger items. All other products qualify. Can not be combined with any other promotion or discount.
International Shipping & FAQ
International Orders
Whether you live in Helsinki, Hong Kong or Helsingborg, Do It Tennis can deliver the goods! We offer US Postal Service Priority Mail International, Global Express Mail and Fed Ex International Options. The shipping costs are based on country and the weight and size of the package. Typical standard international delivery times are 7-10 business days. Express delivery times are typically 3-5 business days.
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Do It Tennis merchandise and shipping charges. If you have any questions about international orders, please e-mail us at info @ doittennis.com or call (760) 630-0638.
If any international order is refused upon delivery for any reason, Do It Tennis will bill all customs and duty charges to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.
Click here to print out the Do It Tennis International Order Form.
Order form is in Adobe Acrobat PDF format.
Frequently Asked Questions:
What credit card information is required to process my order?
Do It Tennis utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Do It Tennis to protect, you, the cardholder, and Do It Tennis from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.
Required Information
- Name, Address, and Phone Number of the bank issuing your credit card
- A copy of your credit card billing statement
- A copy of your personal identification card or drivers license
Additional information may be required.
Will I have to pay any taxes or import duties?
There are no U.S. taxes. However, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
What happens if I refuse or abandon my order?
Do It Tennis cannot issue credit for international packages which are refused or abandoned.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.