Do It Tennis Company Policies

Payment Options

Do It Tennis accepts the following forms of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Google Checkout
  • Match Point Club Points (MPC)
  • Gift Certificates

Match Point Club Program

Do It Tennis.com is the only online tennis store that offers a rewards program for their valued customers. We want to reward you for continuing to shop with us. It is easy to join our rewards program and even easier to start getting FREE* tennis gear!

Here is how it works:

  1. Simply add a product to your cart and complete the purchase. We'll automatically create an account for you and deposit your points for your next visit to Do It Tennis.
  2. Once you are signed-up, every time you purchase products you will earn rewards points called Match Points. (You must be logged into the site to earn points. Log-in by clicking the "My Account" link at the top of any page.)
  3. For every $20 you spend with us, you will receive 1 Match Point.
  4. 1 Match Point = $1 in FREE* gear. It's that simple.
  5. Starting with your first Match Point, you can redeem your Points on future orders on the Do It Tennis website.

* Match Point Club Points cannot be used with the purchase of MAP racquets due to manufacturer's restrictions. Court equipment items do not earn Match Club Points. When a product is returned for which MPC points were earned and your money is refunded, those points earned on that purchase are thereby forfeited and deducted from your account.

Shipping Policy

Free FedEx Ground shipping on orders of $99 or More

Enjoy free FedEx Ground shipping on orders of $99.00 or more anywhere in the U.S., including Alaska and Hawaii.

Products ineligible for the free shipping promo include court equipment, tennis ball cases, tennis tubes, ball hoppers and ball baskets, stringing machines, posters, Ace Authentic collectibles, the Hit-A-Way Pole and select other items. All other products qualify.

$4.99 Flat Rate Shipping Offer on Apparel

Orders for apparel will ship for a flat rate of $4.99 anywhere in the U.S., including Alaska and Hawaii. The order will ship via standard ground shipping.

Shipping Methods within the United States

Shipping Method: When in-stock items will arrive:
USPS Priority Mail 2-3 business days (Monday through Satudray, do not count Sundays)
USPS Express Mail 1-2 Days (Monday through Satudray, do not count Sundays)
FedEx Ground 5-7 business days (Monday through Friday, do not count weekends)
FedEx 3-Day Express Saver Orders placed by 3 PM (PST) will be delivered in 3 business days.
FedEx 2-Day Express Orders placed by 3 PM (PST) will be delivered in 2 business days.
FedEx Next Day Air Available to most destinations. Orders placed by 3 PM (PST) will be delivered by the end of the following business day.

Delivery Charges

When completing your order, you'll have the option to ship items to one or multiple addresses. Delivery charges are based on the total merchandise shipped to each address.

Your final shipping cost will be calculated automatically at check-out.

The following should give you an idea of the APPROXIMATE shipping charges. Actual charges may vary depending on order weight and destination.

Shipping Method: Approximate Shipping Cost:
FedEx Ground $6.75 (tennis balls cases $7.75 per case) for all shipments within the continental United States up to 3 pounds (one racquet).
FedEx 3-Day Express Saver $10 for all shipments within the continental United States up to 3 pounds (one racquet).
FedEx 2-Day Express $15 for all shipments within the continental United States up to 3 pounds (one racquet).
FedEx Next Day Air $25 for all shipments within the continental United States up to 3 pounds (one racquet).

Saturday Delivery is available as well for $35.00 (this is a next day service and these orders are shipped on Friday only).

Shipping to Hawaii, Alaska and Puerto Rico

Orders going to Hawaii, Alaska or Puerto Rico can be shipped FedEx Ground, FedEx 2-Day Air or FedEx Next Day Air. Please be aware that the cost will be slightly higher than the shipment prices for the continental U.S.

Shipping to APOs and FPOs

Orders shipped to APO or FPO addresses will ship via USPS Parcel Post. The shipping cost is approximately $10 (depending on the weight of the order). Delivery time is 7-10 business days.

International Orders

Please see the details on the International Orders Page.

Returns Policy

Do It Tennis Offers Customers a "No Risk Return Policy"

All the products we sell are selected by our experienced staff, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle return and exchange policy. If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition. Racquets must still have the plastic cover on the handle. Also, the racquet must not have been used in any way, such as ball fuzz on the string, or scratches on the bumper guard. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs.

In order to return an unused item, you will need to call our customer service line at (866) 900-3648 and ask for a Return Authorization number (RA#). Please make sure to include the RA# on the returned box. Please return all items to the following address:

Do It Tennis
ATTN: RETURNS
1658 Ord Way
Oceanside, CA 92056

All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. If you received free shipping on your order and you are returning part or the whole order, we will issue you a refund minus our cost of shipping the order to you. (This is usually between $5-$8 but may vary based on the size of your order.)

Please note that all sales are final on apparel items found in the Sale category and/or marked as a CLOSEOUT item.

When a product is returned for which MPC points were earned and your money is refunded, those points earned on that purchase are thereby forfeited and deducted from your account.

If a free item is given as part of a promotion or special offer with the purchase of an item, that free item must be returned along with the purchased item in the event of a return. If the free item is not included with the returned item, the full retail value of that free item will be withheld when the refund for the purchased product is issued.

Court equipment is subject to a 15% re-stocking fee without exception.

International Shipping & FAQ

International Orders

Whether you live in Helsinki, Hong Kong or Helsingborg, Do It Tennis can deliver the goods! We offer US Postal Service Priority Mail International, Global Express Mail and Fed Ex International Options. The shipping costs are based on country and the weight and size of the package. Typical standard international delivery times are 7-10 business days. Express delivery times are typically 3-5 business days.

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Do It Tennis merchandise and shipping charges. If you have any questions about international orders, please e-mail us at info @ doittennis.com or call (760) 630-0638.

If any international order is refused upon delivery for any reason, Do It Tennis will bill all customs and duty charges to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.

Click here to print out the Do It Tennis International Order Form.

Order form is in Adobe Acrobat PDF format.

Frequently Asked Questions:

What credit card information is required to process my order?

Do It Tennis utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Do It Tennis to protect, you, the cardholder, and Do It Tennis from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.

Required Information

  1. Name, Address, and Phone Number of the bank issuing your credit card
  2. A copy of your credit card billing statement
  3. A copy of your personal identification card or drivers license

Additional information may be required.

Will I have to pay any taxes or import duties?

There are no U.S. taxes. However, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

What happens if I refuse or abandon my order?

Do It Tennis cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Terms and Conditions

Welcome to our site. We maintain this web site as a service to our members for educational and sales purposes only and not to provide any specific advice. By accessing, browsing, or using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. Note that the terms "we," "our," and "us" used in these Terms and Conditions refer to National Retail Federation (including its divisions) and its affiliates, as applicable.

Acceptance of Agreement.

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Copyright.

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Service Marks.

Products and names mentioned on the Site may be trademarks of their respective owners.

Limited Right to Use.

The accessing, viewing, browsing, printing, or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. Any other use is prohibited without our prior, express permission. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use except with our prior, express permission. You agree that all of your use of this Site will comply with applicable laws.

Editing, Deleting and Modification.

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

Indemnification.

You agree to indemnify, defend and hold us and our directors, officers, staff, contractors, advertisers, product and service providers, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

Nontransferable.

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable.

Disclaimer and Limits.

THE INFORMATION FROM OR THROUGH THE SITE IS PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE DISCLAIMED TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT AS OTHERWISE REQUIRED BY LAW. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. WE DO NOT PROVIDE LEGAL ADVICE NOR DO WE ENTER INTO ANY ATTORNEY-CLIENT RELATIONSHIP. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN AN ELECTRONIC FILE CONTAINING THE FORM OR DOCUMENT IS DISCLAIMED. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. You represent that if you are purchasing something from us that (i) any credit information that you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices including any applicable taxes. OUR MAXIMUM LIABILITY TO YOU UNDER ALL CIRCUMSTANCES WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR ANY GOODS, SERVICES OR INFORMATION ON THIS SITE.

Use of Information.

We will not be required to treat any remarks, suggestions, ideas, graphics, material or other information communicated by you to us through the Site (collectively, the "Submission") as confidential, and we will not be liable for any ideas (including without limitation, product, service or advertising ideas), and we will not incur any liability as a result of any similarities that may appear in our future products, services or operations. Without limitation, you hereby grant us with a perpetual, exclusive, unrestricted, non-revocable, royalty-free license to use, print, publish, sell, copy, distribute, make derivative works of, and license others to use each Submission in any form or medium, now or hereafter existing, or in any language during the full term of the copyright therein and throughout the world. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. Such use of the Submission by us may include, but shall not be limited to, posting or removing it from our blogs at our discretion. You acknowledge that you are responsible for whatever Submission you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, and originality.

Third-Party Services.

We may allow access to or advertise third-party product or service providers ("Merchants") from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION, SERVICE OR PRODUCT APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

Third-Party Merchant Policies.

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy.

Do It Tennis may or may not use information that it receives or collects through the Site in any manner. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

Payments.

You represent and warrant that if you are purchasing something from us or from Merchants on third party sites that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Links to Other Web Sites.

The Site contains links to other web sites. WE ARE NOT RESPONSIBLE FOR THE CONTENT, ACCURACY OR OPINIONS EXPRESSED IN OR THE PRODUCTS OR SERVICE PROVIDED ON SUCH WEB SITES, AND SUCH WEB SITES ARE NOT INVESTIGATED, MONITORED OR CHECKED FOR ACCURACY OR COMPLETENESS BY US. Inclusion of any linked web site on our Site does not imply approval or endorsement of the linked web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Notice and Procedure for Making Claims of Copyright or Other Intellectual Property Infringement.

National Retail Federation respects the intellectual property of others and takes the protection of copyrights and all other intellectual property very seriously, and we ask our users to do the same. We therefore employ measures to prevent copyright and other intellectual property infringement on the Site. Pursuant to Title 17, United States Code, Section 512(c)(2), if you believe that your work has been copied in a way that constitutes copyright or other intellectual property infringement, please send a written notification of the claimed copyright or other intellectual property infringement to the following Designated Agent:

General Counsel
National Retail Federation
325 7th Street, N.W., Suite 1100, Washington D.C. 20004
Fax: (202) 737-2849

Under Title 17, United States Code, Section 512(c)(3)(A), to be effective the notification must include substantially the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;

• Identification of the copyrighted work or other intellectual property that you claim has been infringed, or if multiple copyrighted works or other intellectual property on the Site are covered by the notice, a representative list of such works;

• Identification of the material that you claim is infringing or you claim is the subject of infringing activity and that should be removed or access to which should be disabled, and information reasonably sufficient to permit us to locate the material;

• Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number and email address;

• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law; and

• A statement by you that the notification is accurate, and under penalty of perjury, that you are the copyright or other intellectual property owner or authorized to act on the copyright or other intellectual property owner's behalf.

Proposed Product and Service Offerings.

All descriptions of proposed products and services are based on assumptions subject to change and you should not rely on the availability or functionality of products or services until they are actually offered on the Site. We reserve the right in our sole discretion to determine how any products and services will be offered and awarded. This determination includes, without limitation, the scope, nature and timing of all such offers and awards.

Information and Press Releases.

THE SITE CONTAINS INFORMATION AND PRESS RELEASES ABOUT US. WHILE THIS INFORMATION WAS BELIEVED TO BE ACCURATE AS OF THE DATE PREPARED, WE DISCLAIM ANY DUTY OR OBLIGATION TO UPDATE THIS INFORMATION OR ANY PRESS RELEASES. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

Miscellaneous.

The headings in this Agreement are for convenience of reference only and shall not limit or otherwise affect the meaning hereof. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. This Agreement is the complete agreement and supersedes all prior or contemporaneous understandings, negotiations and communication, whether oral or written, with respect to the subject matter hereof. Only NRF may modify this Agreement, and it may make modifications at any time. Modifications will be in effect upon posting to the Site. This Agreement shall for all purposes be governed and construed in accordance with the law of the District of Columbia without regard to its choice-of-law rules, and any disputes will be resolved in the courts of the District of Columbia or through dispute resolution proceedings held in Washington, D.C.

Do It Tennis Privacy Policy

Privacy Notice:
We respect your privacy rights. Any information gathered on this site will be kept strictly confidential. Do It Tennis does not sell, rent, loan, trade, lease or otherwise transfer any personal information collected on our website or over the phone, including forms or e-mail lists, to any third party. We will treat any information you provide as confidential information and will not disclose it to any third party.

Our privacy policy applies only to our web site and not to sites that may be linked to ours. You should refer to those sites' own privacy policies to learn how they collect and use information.

Information collected on our web site:
Information is collected as part of the sign up process and consists of the following information: Name, e-mail address, physical address and country.

Privacy of Our E-mail Lists:
Do It Tennis maintains e-mail lists, but only of those individuals that have specifically opted to receive updates and other information from Do It Tennis. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our list server software to refuse to divulge the e-mail addresses of our list subscribers to anyone but authorized Do It Tennis staff, including other list subscribers.

If you send us e-mail with a question or comment, we will use your e-mail address only to respond to you. We will store your e-mail, e-mail address, and a copy of our response for archival purposes only. We will archive such information only for the length of time necessary to fulfill these archival purposes. At the conclusion of such time, we will delete such archived information.

Correction and Update Policy:
Please send us an e-mail at info @ doittennis.com to ask us for any information we may have collected about you during your visits to our site. You may also use that address to correct and/or update information that we may have on file.

Delete/Deactivation Policy:
If you wish to completely delete any personal information you submitted to Do It Tennis, you may do so by contacting us at info @ doittennis.com. We will notify you of our receipt of your request. We will use commercially reasonable efforts to functionally delete all such information from our database within five working days from the date of the receipt of your request. Please note that it may be impossible to delete a user's entry without some residual information because of backups and records of deletions.